I went to pick up Papa Sze the other day from KLIA airport. I had to collect the tickets for Papa Sze to return to Bangkok, so I brought along Naomi and waited there at the ticketing office at 3rd floor. When I took my number, 8 people in front of me. Fine, first come first served.
After half an hour, Naomi started to lose her patient, she didn't want to stay put there anymore, kept screaming... It was ridiculous, there were so many people, yet there was only 1 counter for economy class ticketing service, and there were a few of them standing behind, holding some paper talking for half an hour there... They should see so many of us were waiting; me with a baby; an old lady on a wheel chair; another injured lady on a wheel chair; and others who were so eager to get a ticket!
After 1 hour and 15 mins, even Papa Sze had come out, finally my turn, and you know what? The lady told me that, "sorry, server down." I got so pissed off and asked if there's anything she could do. You know what that b*itch said,"nothing I could do lar, your nasib tak baik(bad luck)." then she walked away. What the f**k??????
Seriously, MAS need a really good hospitality training for their ground crew. Their cabin crew might be nice, definitely not their ground crew. Why still fly with MAS? Just because I need to collect frequent flyer points....
Arghhhhhhhh!!!!!!!!!
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Lots of people waiting...
Empty counters...